Compliance of the management system confirmed by certification audit
Valid until 24. März 2028
4. Context of the organization
Compliant
C2 Coaching demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.
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Chapter 4.1: C2 Coaching has defined external and internal issues relevant to quality management and takes them into account | Requirements met |
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Chapter 4.2: Requirements and expectations of interested parties are determined | Requirements met |
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Chapter 4.3: C2 Coaching has defined the scope of the quality management system | Requirements met |
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Chapter 4.4: C2 Coaching has implemented its quality management system in accordance with the requirements of the standard | Requirements met |
5. Leadership
Compliant
Senior management at C2 Coaching is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.
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Chapter 5.1: Leadership and commitment requirements are met | Requirements met |
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Chapter 5.2: C2 Coaching has defined and communicated a quality policy | Requirements met |
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Chapter 5.3: Roles and responsibilities for quality are defined and practiced | Requirements met |
6. Planning
Compliant
Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable C2 Coaching to deliver measurable and transparent performance for its customers.
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Chapter 6.1: C2 Coaching has defined risks and opportunities | Requirements met |
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Chapter 6.2: C2 Coaching has defined quality objectives and measures to achieve them | Requirements met |
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Chapter 6.3: Changes are organized in a structured manner | Requirements met |
7. Support
Compliant
C2 Coaching ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.
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Chapter 7.1: C2 Coaching systematically plans personnel and materials | Requirements met |
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Chapter 7.2: C2 Coaching ensures the necessary competencies for quality management | Requirements met |
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Chapter 7.3: C2 Coaching creates awareness of quality among employees | Requirements met |
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Chapter 7.4: C2 Coaching has clear communication structures | Requirements met |
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Chapter 7.5: C2 Coaching has securely documented the key foundations of quality management | Requirements met |
8. Operation
Compliant
C2 Coaching consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.
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Chapter 8.1: C2 Coaching systematically implements the planning of its quality management | Requirements met |
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Chapter 8.2: C2 Coaching communicates offers and services transparently and clearly | Requirements met |
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Chapter 8.3: C2 Coaching meets the requirements for development activities | Requirements met |
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Chapter 8.4: Requirements for supplier management fulfilled | Requirements met |
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Chapter 8.5: C2 Coaching has implemented structures for the smooth execution of customer orders | Requirements met |
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Chapter 8.6: Requirements for the release of products and services fulfilled | Requirements met |
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Chapter 8.7: Quality defects are identified and rectified in a structured manner | Requirements met |
9. Performance measurement
Compliant
\C2 Coaching regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.
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Chapter 9.1: Results are systematically reviewed and analyzed | Requirements met |
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Chapter 9.2: Regular internal checks and audits ensure consistent quality | Requirements met |
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Chapter 9.3: C2 Coaching conducts regular management reviews | Requirements met |
10. Improvement
Compliant
C2 Coaching continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.
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Chapter 10.1: C2 Coaching ensures continual improvement and further development | Requirements met |
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Chapter 10.2: C2 Coaching meets the requirements for the treatment of nonconformities | Requirements met |
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Chapter 10.3: C2 Coaching continuously develops the quality management system | Requirements met |
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