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Grützmacher Dienstleistungs GmbH
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ISO 9001 compliance confirmed by certification audit
Valid until 08. Mai 2025

4. Context of the organization
Compliant

Grützmacher Dienstleistungs GmbH: high level of understanding market requirements, customers and stakeholders
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Grützmacher Dienstleistungs GmbH demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.

Chapter 4.1: Grützmacher Dienstleistungs GmbH has defined external and internal issues relevant to quality management and takes them into account

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Chapter 4.2: Requirements and expectations of interested parties are determined

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Chapter 4.3: Grützmacher Dienstleistungs GmbH has defined the scope of the quality management system

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Chapter 4.4: Grützmacher Dienstleistungs GmbH has implemented its quality management system in accordance with the requirements of the standard

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5. Leadership
Compliant

Executives at Grützmacher Dienstleistungs GmbH take responsibility for quality.
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Senior management at Grützmacher Dienstleistungs GmbH is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.

Chapter 5.1: Leadership and commitment requirements are met

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Chapter 5.2: Grützmacher Dienstleistungs GmbH has defined and communicated a quality policy

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Chapter 5.3: Roles and responsibilities for quality are defined and practiced

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6. Planning
Compliant

Grützmacher Dienstleistungs GmbH plans its business activities in a goal-oriented and risk-aware manner.
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Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable Grützmacher Dienstleistungs GmbH to deliver measurable and transparent performance for its customers.

Chapter 6.1: Grützmacher Dienstleistungs GmbH has defined risks and opportunities

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Chapter 6.2: Grützmacher Dienstleistungs GmbH has defined quality objectives and measures to achieve them

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Chapter 6.3: Changes are organized in a structured manner

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7. Support
Compliant

Grützmacher Dienstleistungs GmbH: Resources, knowledge, and communication form the foundation for reliable actions
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Grützmacher Dienstleistungs GmbH ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.

Chapter 7.1: Grützmacher Dienstleistungs GmbH systematically plans personnel and materials

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Chapter 7.2: Grützmacher Dienstleistungs GmbH ensures the necessary competencies for quality management

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Chapter 7.3: Grützmacher Dienstleistungs GmbH creates awareness of quality among employees

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Chapter 7.4: Grützmacher Dienstleistungs GmbH has clear communication structures

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Chapter 7.5: Grützmacher Dienstleistungs GmbH has securely documented the key foundations of quality management

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8. Operation
Compliant

Grützmacher Dienstleistungs GmbH's guidelines are implemented in daily operations
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Grützmacher Dienstleistungs GmbH consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.

Chapter 8.1: Grützmacher Dienstleistungs GmbH systematically implements the planning of its quality management

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Chapter 8.2: Grützmacher Dienstleistungs GmbH communicates offers and services transparently and clearly

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Chapter 8.3: Grützmacher Dienstleistungs GmbH meets the requirements for development activities

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Chapter 8.4: Requirements for supplier management fulfilled

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Chapter 8.5: Grützmacher Dienstleistungs GmbH has implemented structures for the smooth execution of customer orders

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Chapter 8.6: Requirements for the release of products and services fulfilled

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Chapter 8.7: Quality defects are identified and rectified in a structured manner

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9. Performance measurement
Compliant

Grützmacher Dienstleistungs GmbH systematically reviews and evaluates the performance of its quality management system.
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\Grützmacher Dienstleistungs GmbH regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.

Chapter 9.1: Results are systematically reviewed and analyzed

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Chapter 9.2: Regular internal checks and audits ensure consistent quality

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Chapter 9.3: Grützmacher Dienstleistungs GmbH conducts regular management reviews

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10. Improvement
Compliant

Continuous improvement is actively embraced at Grützmacher Dienstleistungs GmbH
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Grützmacher Dienstleistungs GmbH continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.

Chapter 10.1: Grützmacher Dienstleistungs GmbH ensures continual improvement and further development

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Chapter 10.2: Grützmacher Dienstleistungs GmbH meets the requirements for the treatment of nonconformities

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Chapter 10.3: Grützmacher Dienstleistungs GmbH continuously develops the quality management system

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Annex A, 5
Compliant

Grützmacher Dienstleistungs GmbH implements organizational measures for information security
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Grützmacher Dienstleistungs GmbH has implemented comprehensive organizational measures to embed information security within the organization. These include, among others, the introduction and regular review of an information security policy, the clear definition of responsibilities, the implementation of access control procedures, as well as the classification and labeling of information. Furthermore, inventories for information and related assets are maintained, contacts with relevant authorities and stakeholder groups are upheld, and measures for information security in supplier relationships are implemented.

Annex A, 6
Compliant

Grützmacher Dienstleistungs GmbH implements personnel-related measures for information security
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Grützmacher Dienstleistungs GmbH has implemented extensive personnel-related measures to ensure information security. These include security screenings for new employees, the definition of responsibilities in employment contracts, as well as regular training and awareness programs on information security. Furthermore, formalized procedures such as a disciplinary process, clear responsibilities when terminating or changing employment relationships, and binding confidentiality agreements are in place. In addition, rules for secure remote work have been established and a reporting procedure for information security incidents has been introduced.

Annex A, 7
Compliant

Grützmacher Dienstleistungs GmbH implements physical measures for information security
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Grützmacher Dienstleistungs GmbH has implemented comprehensive physical measures to protect information and related assets. These include, among others, secured security perimeters and access controls, the physical monitoring of premises, as well as protective measures against physical and environmental threats. In addition, rules have been established for a tidy working environment, the safe operation and placement of equipment, the protection of assets outside the premises, and the secure management of storage media. Maintenance, cabling, and the secure disposal of equipment and assets are also regulated.