Results

Heacon Service GmbH consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.

\Heacon Service GmbH regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.

Heacon Service GmbH continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.

Heacon Service GmbH has implemented comprehensive organizational measures to embed information security within the organization. These include, among others, the introduction and regular review of an information security policy, the clear definition of responsibilities, the implementation of access control procedures, as well as the classification and labeling of information. Furthermore, inventories for information and related assets are maintained, contacts with relevant authorities and stakeholder groups are upheld, and measures for information security in supplier relationships are implemented.

Heacon Service GmbH has implemented extensive personnel-related measures to ensure information security. These include security screenings for new employees, the definition of responsibilities in employment contracts, as well as regular training and awareness programs on information security. Furthermore, formalized procedures such as a disciplinary process, clear responsibilities when terminating or changing employment relationships, and binding confidentiality agreements are in place. In addition, rules for secure remote work have been established and a reporting procedure for information security incidents has been introduced.

Heacon Service GmbH has implemented comprehensive physical measures to protect information and related assets. These include, among others, secured security perimeters and access controls, the physical monitoring of premises, as well as protective measures against physical and environmental threats. In addition, rules have been established for a tidy working environment, the safe operation and placement of equipment, the protection of assets outside the premises, and the secure management of storage media. Maintenance, cabling, and the secure disposal of equipment and assets are also regulated.