Compliance of the management system confirmed by certification audit
Valid until 16. Juli 2025
4. Context of the organization
Compliant
M&G Glas- und Gebäudereinigung GmbH demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.
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Chapter 4.1: M&G Glas- und Gebäudereinigung GmbH has defined external and internal issues relevant to quality management and takes them into account | Fully available |
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Chapter 4.2: Requirements and expectations of interested parties are determined | Fully available |
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Chapter 4.3: M&G Glas- und Gebäudereinigung GmbH has defined the scope of the quality management system | Fully available |
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Chapter 4.4: M&G Glas- und Gebäudereinigung GmbH has implemented its quality management system in accordance with the requirements of the standard | Fully available |
5. Leadership
Compliant
Senior management at M&G Glas- und Gebäudereinigung GmbH is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.
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Chapter 5.1: Leadership and commitment requirements are met | Fully available |
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Chapter 5.2: M&G Glas- und Gebäudereinigung GmbH has defined and communicated a quality policy | Fully available |
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Chapter 5.3: Roles and responsibilities for quality are defined and practiced | Fully available |
6. Planning
Compliant
Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable M&G Glas- und Gebäudereinigung GmbH to deliver measurable and transparent performance for its customers.
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Chapter 6.1: M&G Glas- und Gebäudereinigung GmbH has defined risks and opportunities | Fully available |
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Chapter 6.2: M&G Glas- und Gebäudereinigung GmbH has defined quality objectives and measures to achieve them | Fully available |
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Chapter 6.3: Changes are organized in a structured manner | Fully available |
7. Support
Compliant
M&G Glas- und Gebäudereinigung GmbH ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.
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Chapter 7.1: M&G Glas- und Gebäudereinigung GmbH systematically plans personnel and materials | Fully available |
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Chapter 7.2: M&G Glas- und Gebäudereinigung GmbH ensures the necessary competencies for quality management | Fully available |
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Chapter 7.3: M&G Glas- und Gebäudereinigung GmbH creates awareness of quality among employees | Fully available |
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Chapter 7.4: M&G Glas- und Gebäudereinigung GmbH has clear communication structures | Fully available |
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Chapter 7.5: M&G Glas- und Gebäudereinigung GmbH has securely documented the key foundations of quality management | Fully available |
8. Operation
Compliant
M&G Glas- und Gebäudereinigung GmbH consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.
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Chapter 8.1: M&G Glas- und Gebäudereinigung GmbH systematically implements the planning of its quality management | Fully available |
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Chapter 8.2: M&G Glas- und Gebäudereinigung GmbH communicates offers and services transparently and clearly | Fully available |
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Chapter 8.3: M&G Glas- und Gebäudereinigung GmbH meets the requirements for development activities | Fully available |
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Chapter 8.4: Requirements for supplier management fulfilled | Fully available |
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Chapter 8.5: M&G Glas- und Gebäudereinigung GmbH has implemented structures for the smooth execution of customer orders | Fully available |
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Chapter 8.6: Requirements for the release of products and services fulfilled | Fully available |
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Chapter 8.7: Quality defects are identified and rectified in a structured manner | Fully available |
9. Performance measurement
Compliant
\M&G Glas- und Gebäudereinigung GmbH regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.
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Chapter 9.1: Results are systematically reviewed and analyzed | Fully available |
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Chapter 9.2: Regular internal checks and audits ensure consistent quality | Fully available |
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Chapter 9.3: M&G Glas- und Gebäudereinigung GmbH conducts regular management reviews | Fully available |
10. Improvement
Compliant
M&G Glas- und Gebäudereinigung GmbH continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.
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Chapter 10.1: M&G Glas- und Gebäudereinigung GmbH ensures continual improvement and further development | Fully available |
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Chapter 10.2: M&G Glas- und Gebäudereinigung GmbH meets the requirements for the treatment of nonconformities | Fully available |
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Chapter 10.3: M&G Glas- und Gebäudereinigung GmbH continuously develops the quality management system | Fully available |
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