Compliance of the management system confirmed by certification audit
Valid until 11. Juni 2025
4. Context of the organization
Compliant
Voithofer facility services GmbH demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.
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Chapter 4.1: Voithofer facility services GmbH has defined external and internal issues relevant to quality management and takes them into account | Fully available |
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Chapter 4.2: Requirements and expectations of interested parties are determined | Fully available |
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Chapter 4.3: Voithofer facility services GmbH has defined the scope of the quality management system | Fully available |
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Chapter 4.4: Voithofer facility services GmbH has implemented its quality management system in accordance with the requirements of the standard | Fully available |
5. Leadership
Compliant
Senior management at Voithofer facility services GmbH is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.
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Chapter 5.1: Leadership and commitment requirements are met | Fully available |
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Chapter 5.2: Voithofer facility services GmbH has defined and communicated a quality policy | Fully available |
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Chapter 5.3: Roles and responsibilities for quality are defined and practiced | Fully available |
6. Planning
Compliant
Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable Voithofer facility services GmbH to deliver measurable and transparent performance for its customers.
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Chapter 6.1: Voithofer facility services GmbH has defined risks and opportunities | Fully available |
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Chapter 6.2: Voithofer facility services GmbH has defined quality objectives and measures to achieve them | Fully available |
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Chapter 6.3: Changes are organized in a structured manner | Fully available |
7. Support
Compliant
Voithofer facility services GmbH ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.
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Chapter 7.1: Voithofer facility services GmbH systematically plans personnel and materials | Fully available |
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Chapter 7.2: Voithofer facility services GmbH ensures the necessary competencies for quality management | Fully available |
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Chapter 7.3: Voithofer facility services GmbH creates awareness of quality among employees | Fully available |
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Chapter 7.4: Voithofer facility services GmbH has clear communication structures | Fully available |
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Chapter 7.5: Voithofer facility services GmbH has securely documented the key foundations of quality management | Fully available |
8. Operation
Compliant
Voithofer facility services GmbH consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.
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Chapter 8.1: Voithofer facility services GmbH systematically implements the planning of its quality management | Fully available |
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Chapter 8.2: Voithofer facility services GmbH communicates offers and services transparently and clearly | Fully available |
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Chapter 8.3: Voithofer facility services GmbH meets the requirements for development activities | Fully available |
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Chapter 8.4: Requirements for supplier management fulfilled | Fully available |
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Chapter 8.5: Voithofer facility services GmbH has implemented structures for the smooth execution of customer orders | Fully available |
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Chapter 8.6: Requirements for the release of products and services fulfilled | Fully available |
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Chapter 8.7: Quality defects are identified and rectified in a structured manner | Fully available |
9. Performance measurement
Compliant
\Voithofer facility services GmbH regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.
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Chapter 9.1: Results are systematically reviewed and analyzed | Fully available |
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Chapter 9.2: Regular internal checks and audits ensure consistent quality | Fully available |
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Chapter 9.3: Voithofer facility services GmbH conducts regular management reviews | Fully available |
10. Improvement
Compliant
Voithofer facility services GmbH continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.
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Chapter 10.1: Voithofer facility services GmbH ensures continual improvement and further development | Fully available |
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Chapter 10.2: Voithofer facility services GmbH meets the requirements for the treatment of nonconformities | Fully available |
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Chapter 10.3: Voithofer facility services GmbH continuously develops the quality management system | Fully available |
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