Compliance of the management system confirmed by certification audit
Valid until 07. Oktober 2025
4. Context of the organization
Compliant
Zoom Services GmbH demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.
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Chapter 4.1: Zoom Services GmbH has defined external and internal issues relevant to quality management and takes them into account | Requirements met |
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Chapter 4.2: Requirements and expectations of interested parties are determined | Requirements met |
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Chapter 4.3: Zoom Services GmbH has defined the scope of the quality management system | Requirements met |
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Chapter 4.4: Zoom Services GmbH has implemented its quality management system in accordance with the requirements of the standard | Requirements met |
5. Leadership
Compliant
Senior management at Zoom Services GmbH is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.
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Chapter 5.1: Leadership and commitment requirements are met | Requirements met |
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Chapter 5.2: Zoom Services GmbH has defined and communicated a quality policy | Requirements met |
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Chapter 5.3: Roles and responsibilities for quality are defined and practiced | Requirements met |
6. Planning
Compliant
Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable Zoom Services GmbH to deliver measurable and transparent performance for its customers.
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Chapter 6.1: Zoom Services GmbH has defined risks and opportunities | Requirements met |
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Chapter 6.2: Zoom Services GmbH has defined quality objectives and measures to achieve them | Requirements met |
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Chapter 6.3: Changes are organized in a structured manner | Requirements met |
7. Support
Compliant
Zoom Services GmbH ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.
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Chapter 7.1: Zoom Services GmbH systematically plans personnel and materials | Requirements met |
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Chapter 7.2: Zoom Services GmbH ensures the necessary competencies for quality management | Requirements met |
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Chapter 7.3: Zoom Services GmbH creates awareness of quality among employees | Requirements met |
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Chapter 7.4: Zoom Services GmbH has clear communication structures | Requirements met |
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Chapter 7.5: Zoom Services GmbH has securely documented the key foundations of quality management | Requirements met |
8. Operation
Compliant
Zoom Services GmbH consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.
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Chapter 8.1: Zoom Services GmbH systematically implements the planning of its quality management | Requirements met |
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Chapter 8.2: Zoom Services GmbH communicates offers and services transparently and clearly | Requirements met |
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Chapter 8.3: Zoom Services GmbH meets the requirements for development activities | Requirements met |
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Chapter 8.4: Requirements for supplier management fulfilled | Requirements met |
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Chapter 8.5: Zoom Services GmbH has implemented structures for the smooth execution of customer orders | Requirements met |
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Chapter 8.6: Requirements for the release of products and services fulfilled | Requirements met |
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Chapter 8.7: Quality defects are identified and rectified in a structured manner | Requirements met |
9. Performance measurement
Compliant
\Zoom Services GmbH regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.
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Chapter 9.1: Results are systematically reviewed and analyzed | Requirements met |
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Chapter 9.2: Regular internal checks and audits ensure consistent quality | Requirements met |
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Chapter 9.3: Zoom Services GmbH conducts regular management reviews | Requirements met |
10. Improvement
Compliant
Zoom Services GmbH continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.
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Chapter 10.1: Zoom Services GmbH ensures continual improvement and further development | Requirements met |
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Chapter 10.2: Zoom Services GmbH meets the requirements for the treatment of nonconformities | Requirements met |
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Chapter 10.3: Zoom Services GmbH continuously develops the quality management system | Requirements met |
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