ISO basic certificate: Your roadmap to certification
Valid until 14. März 2026 10:30
1. Company
The first step on the path to ISO certification is to enter your company's basic data on the certification platform. This includes an analysis of the company environment. In the past, this was a complex process that took weeks of work, but not anymore! Our AI assistant has already done the hard work for you.
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Description of the business environment and market | Documentation created |
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Scope of application of this management system | Documentation created |
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Our company/organization's commitment to quality | Documentation created |
Company / Interest Groups
The analysis of stakeholders and their influence is one of the fundamental requirements of ISO standards. We have compiled a list of stakeholders that are relevant to us.
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The interests of our current customers regarding quality | Documentation created |
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The interests of our potential new customers regarding quality | Documentation created |
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The interests of our suppliers, service providers, and partners regarding quality issues | Documentation created |
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The interests of residents and the local public in terms of quality | Documentation created |
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The concerns of authorities and public administration regarding quality | Documentation created |
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The interests of industry associations and chambers of commerce when it comes to quality. | Documentation created |
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The interests of insurance companies on quality | Documentation created |
Company / Leadership
Our executives are committed to following the principles of ISO 9001 (quality management) every day. The management principles of our organization listed here include responsibility for quality. Executives encourage reliable and efficient processes to make sure that results are of the highest quality. Our management principles are essential to our commitment to quality. They form the basis for responsible and excellent leadership in our organization.
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Leadership responsibility for quality | Documentation created |
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Defining our quality objectives | Documentation created |
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Integration of quality management into our business processes | Documentation created |
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Commitment to continuous improvement of our services | Documentation created |
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Commitment to supporting employees | Documentation created |
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Responsibility for improving employee skills | Documentation created |
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We proactively address the risks and opportunities related to our business activities | Documentation created |
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We keep track of our business results | Documentation created |
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We provide the necessary resources to meet our obligations | Documentation created |
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Creating and updating guidelines | Documentation created |
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Managers promise to follow rules, regulations, and laws | Documentation created |
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Managers create awareness among employees | Documentation created |
Handbook
This quality manual describes how we as a company implement the requirements of ISO 9001 in our organization. It serves as the central basis for our quality management and supports us in systematically controlling and continuously improving our processes. The contents are based on the chapters of the standard and show our practical application in everyday business. Our goal is to ensure the quality of our services in the long term and to guarantee the satisfaction of our customers in the long term.
2. Goals
Entering and modifying your goals is an important step in setting your direction and documenting your progress. This is also very easy, as the goals you specified in the questionnaire have already been created.
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Our quality goal: We want to increase the number of new customers | Documentation created |
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Our quality goal: We want to increase our efficiency in processes and procedures | Documentation created |
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Our quality goal: We want to achieve high customer satisfaction | Documentation created |
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Our quality goal: We aim to continuously reduce the number of errors | Documentation created |
3. Processes
While you were filling out the questionnaire, we already created your process landscape. The processes and workflows are assigned to the different areas of your company. Now all that remains is to put the finishing touches on it: further develop your processes and customize them to your company.
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Our process for winning new business | Documentation created |
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Our after-sales process | Documentation created |
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Our purchasing and procurement process | Documentation created |
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Our procedure for accepting and confirming orders | Documentation created |
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Implementation of agreed measures for project/order execution | Documentation created |
4. Documents
Work instructions and guidelines are a central component of your management system. We have already created the most important documents for you based on the information you provided. Now it's time to adapt them to your specific requirements with the help of our AI.
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Our guidelines for creating/adjusting order calculations | Documentation created |
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Guidelines for dealing with errors and deficiencies in our work | Documentation created |
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Commitment to continuous improvement | Documentation created |
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Guidelines for changes in our management system | Documentation created |
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Selection criteria for external service providers (quality) | Documentation created |
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Procedure for evaluating external service providers | Documentation created |
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Implementing approvals | Documentation created |
5. Risks and Opportunities
We have already compiled a list of potential risks for your certification tool. This list is based on the information you provided in the questionnaire and on the information about your activities. You can now make further edits and adjustments to these risks and opportunities.
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There is a risk that customers may not place their trust in us or our company | Documentation created |
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Risk: Gaining more customers than we have the capacity to manage | Documentation created |
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Risk: Employees become increasingly dissatisfied with their work | Documentation created |
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Risk: There is a possibility that we are not realizing that our customers are becoming increasingly dissatisfied | Documentation created |
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Risk: Lack of clarity in agreements and understandings with customers | Documentation created |
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There is a risk of a decline in demand for our services. | Documentation created |
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There is a potential risk of becoming dependent on a small number of customers or industries. | Documentation created |
6. Reviews
The ISO standards require that an initial audit and management review be carried out as a basis for certification. We have already prepared and created both documents for you, so that you are now optimally prepared for certification.
Assessments / Internal Audit
As part of the establishment of our quality management system, we conducted a system audit to verify compliance with the standard chapters of ISO 9001:2015. In doing so, we went through the requirements of the standard step by step and compared them with the implementation in our company. The procedure is based on the methods listed here.
- Documentation reviewed: We checked whether the required documentation was complete.
- Comprehensive analysis: We initiated a far-reaching review of the documentation and its implementation.
- Survey conducted: We interviewed people who are affected by the relevant standard requirements.
- Success monitoring: We checked whether the measures taken had been successfully implemented.
The results of this comprehensive review are recorded in this initial audit report, which documents both the strengths and the potential for improvement of our quality management system.
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Chapter 4.1: Internal and external topics are set up and relevant | Documentation created |
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Chapter 4.2: Requirements and expectations of interested parties are defined | Documentation created |
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Chapter 4.3: Scope of quality management is defined | Documentation created |
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Chapter 4.4: Quality management and its processes are described | Documentation created |
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Chapter 5.1: Management principles support quality management | Documentation created |
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Chapter 5.2: The quality policy has been established and is relevant to our objectives | Documentation created |
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Chapter 5.3: Roles and responsibilities are correctly defined | Documentation created |
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Chapter 6.1: Risks, opportunities, and measures are determined | Documentation created |
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Chapter 6.2: Quality objectives are defined, measurable, and relevant | Documentation created |
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Chapter 6.3: Changes are planned and implemented in a structured manner | Documentation created |
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Chapter 7.1: Resource planning requirements are met | Documentation created |
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Chapter 7.2. Competency requirements are met | Documentation created |
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Chapter 7.3: Awareness of quality management is conveyed | Documentation created |
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Chapter 7.4: Communication is planned and structured | Documentation created |
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Chapter 7.5: Requirements for documented information are met | Documentation created |
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Chapter 8.1: Operational planning and control requirements are met | Documentation created |
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Chapter 8.2: The requirements for products and services are met | Documentation created |
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Chapter 8.3: Development requirements met | Documentation created |
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Chapter 8.4: Requirements for the control of external processes, products, and services fulfilled | Documentation created |
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Chapter 8.5: The requirements for production and service provision are met | Documentation created |
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Chapter 8.6: The requirements for the release of products and services are met | Documentation created |
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Chapter 8.7: The requirements for dealing with nonconformities and deficiencies are met | Documentation created |
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Chapter 9.1: Performance measurement requirements are met | Documentation created |
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Chapter 9.2: Internal audit requirements are met | Documentation created |
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Chapter 9.3: The requirements for management review are fulfilled | Documentation created |
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Chapter 10.1: The requirements for improvement have been met | Documentation created |
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Chapter 10.2: The requirements for dealing with nonconformities and deficiencies are met | Documentation created |
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Chapter 10.3: The requirements for continuous improvement are met | Documentation created |
Assessments / Management report
This initial management review shows how the quality management system is currently implemented from the perspective of company management and identifies areas for improvement. We went through the requirements in Chapter 9.3 of ISO 9001:2015 step by step and checked the points listed there.
The categorization shows how the conclusions were reached.
- Documentation reviewed: We ensured that all relevant documents are complete and up to date.
- Comprehensive analysis: We conducted a detailed assessment of the implementation of the requirements.
- Survey conducted: We surveyed relevant individuals to gain insights into the practical application of the standard requirements.
- Success monitoring: We checked whether the measures introduced had been implemented effectively and achieved the desired results.
The results of this management review document both the strengths and the identified potential for improvement of our quality management system and serve as a basis for future measures.
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1. Status of measures from previous management reviews | Documentation created |
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2. Changes in our business environment (internal and external issues) | Documentation created |
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3. Customer satisfaction / Feedback from stakeholders | Documentation created |
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4. Fulfilling our quality objectives | Documentation created |
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5. Performance of our processes / Conformity of our offers | Documentation created |
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6. Status of defects and corrective action | Documentation created |
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7. Results of monitoring and measurements | Documentation created |
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8. Results of internal audits | Documentation created |
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9. Services from external providers | Documentation created |
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10. Use of our material and human resources | Documentation created |
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11. Measures for dealing with risks and opportunities | Documentation created |
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12. Status of improvement measures | Documentation created |
7. Statement of Principles
ISO standards require that you, as a self-employed person or company manager, commit to the principles of your management system. This also includes your employees. If you wish, you can also invite network partners or freelancers to commit to the principles as well.
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