ISO 9001 compliance confirmed by certification audit
Valid until 01. März 2025
4. Context of the organization
Compliant
AdRock Marketing demonstrates a clear understanding of customer expectations and the market conditions that influence its operations. The scope and structure of the quality management system comply with the requirements of ISO 9001.
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Chapter 4.1: AdRock Marketing has defined external and internal issues relevant to quality management and takes them into account | Fully available |
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Chapter 4.2: Requirements and expectations of interested parties are determined | Fully available |
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Chapter 4.3: The scope of application is defined | Fully available |
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Chapter 4.4: The QM system is implemented in accordance with the standard requirements. | Fully available |
5. Leadership
Compliant
Senior management at AdRock Marketing is actively committed to customer orientation and makes key decisions aimed at customer satisfaction, process orientation, and continuous improvement.
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Chapter 5.1: Leadership and commitment requirements are met | Fully available |
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Chapter 5.2: A quality policy is defined and communicated | Fully available |
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Chapter 5.3: Roles and responsibilities are defined and practiced | Fully available |
6. Planning
Compliant
Risks and opportunities, quality objectives, and the management of changes are defined and documented. Risk-aware actions help reduce the number of errors. Clear quality objectives enable AdRock Marketing to deliver measurable and transparent performance for its customers.
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Chapter 6.1: Risks and opportunities are defined | Fully available |
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Chapter 6.2: Quality objectives are defined | Fully available |
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Chapter 6.3: Changes are organized in a structured manner | Fully available |
7. Support
Compliant
AdRock Marketing ensures that order execution is supported by well-trained personnel, appropriate equipment, and clear communication. Suitable tools and resources help avoid delays, employee competence is ensured, and clear communication reduces misunderstandings.
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Chapter 7.1: Structured personnel and material planning | Fully available |
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Chapter 7.2: Required competencies defined | Fully available |
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Chapter 7.3: Raising awareness among employees | Fully available |
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Chapter 7.4: Clear communication structures ensure transparency | Fully available |
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Chapter 7.5: The most important fundamentals are documented in an audit-compliant manner | Fully available |
8. Operation
Compliant
AdRock Marketing consistently implements the requirements of quality management. Employees receive clear instructions for action. The consistent implementation of these guidelines ensures stable processes, consistent quality, and reliable service delivery for customers.
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Chapter 8.1: Systematic implementation of planning in the company | Fully available |
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Chapter 8.2: Offers and services are communicated in a transparent and understandable manner | Fully available |
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Chapter 8.3: Not relevant – no in-house development | Fully available |
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Chapter 8.5: Structure established for smooth implementation of customer orders | Fully available |
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Chapter 8.6: Requirements for the release of products and services fulfilled | Fully available |
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Chapter 8.7: Quality defects are identified and rectified in a structured manner | Fully available |
9. Performance measurement
Compliant
\AdRock Marketing regularly measures its performance, monitors it through internal audits, and summarizes the results in a structured management review. This ensures that customers can consistently rely on high quality, on-time delivery, and continuous improvement.
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Chapter 9.1: Results are systematically reviewed and analyzed | Fully available |
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Chapter 9.2: Regular internal checks and audits ensure consistent quality | Fully available |
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Chapter 9.3: Regular evaluations by management ensure quality | Fully available |
10. Improvement
Compliant
AdRock Marketing continuously improves its workflows by incorporating day-to-day feedback, systematically analyzing identified weaknesses, and implementing targeted optimization measures. This enables customers to rely on stable processes, high quality, and continuously improving service.
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Chapter 10.1: Continuous improvement and further development are ensured | Fully available |
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Chapter 10.2: Focused error analysis ensures continuous learning | Fully available |
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Chapter 10.3: The quality management system is continuously optimized | Fully available |
